TITLE: Senior Network Engineer L2
LOCATION: Altimus 16th Floor, Ashram Road, Behind Sales India, Shreyas Colony, Navrangpura, Ahmedabad, Gujarat. 380009
WORK HOURS: 1:00 PM TO 10:00 PM IST (MONDAY THROUGH FRIDAY)
LOCATION: Altimus 16th Floor, Ashram Road, Behind Sales India, Shreyas Colony, Navrangpura, Ahmedabad, Gujarat. 380009
WORK HOURS: 1:00 PM TO 10:00 PM IST (MONDAY THROUGH FRIDAY)
Roles & Responsibilities:
- Troubleshooting customer technical faults and driving fault resolution
- Regular communication verbally and written with existing customers
- Take ownership and effectively manage support tickets including incidents and change requests
- Documentation of customer solutions – OSS System, Visio documentation, technical summary write-up
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
Qualifications:
- Bachelor’s Degree: B-Tech, CCNA Certified.
Knowledge & Experience:
- CCNA, CCNP, and/or JNCIS certified.
- Experience with Unix-based operating systems.
- Programming and scripting experience (python, bash scripting).
- Juniper platform configuration experience is ideal, SRX and EX series.
- Firewall configuration experience is advantageous, particularly with Fortigate, Palo Alto, Cisco ASA.
- Experience with Alcatel SR & ESS.
- Experience with using networking test tools such as Wireshark.
- Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level.
- Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS.
- Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP.
Required Skills:
- Excellent verbal and written communication skills with a professional phone manner.
- Flexible approach to work with the ability to work effectively under pressure.
- Ability to work in a team with little supervision using own initiative.
- Strong customer service focus.
- Responsible and willing to take ownership.
- Eager to learn and develop technical skills.
- Positive and professional attitude.