TITLE: Network Engineer Level 3
LOCATION: Altimus 16th Floor, Ashram Road, Behind Sales India, Shreyas Colony, Navrangpura, Ahmedabad, Gujarat. 380009
WORK HOURS: 1:00PM TO 10:00PM IST (MONDAY THROUGH FRIDAY).
Roles & Responsibilities:
- Regular communication verbally and written with existing customers.
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
- To take ownership and effectively manage support tickets for incidents, change, and service requests.
- To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
- Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up.
- DR/Failover Testing.
- To provide support and mentoring to 2nd Line engineers.
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
- On-call rota out of hours for high-priority incidents.
- Any other fair and reasonable task or duty assigned to you by your Manager, or any other senior staff member.
Qualifications:
- Bachelor’s Degree: B-Tech, CCNA Certified.
Knowledge & Experience:
- Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
- In-depthknowledge of configuring and troubleshooting network security devices/protocolsAbility to troubleshoot and isolate faults to identify root causes and bring to resolution.
- Advanced knowledge of layer 2 and 3 protocols
- Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
- CCNA, CCNP, and/or JNCIS certified.
- Experience with Unix-based operating systems.
- Programming and scripting experience (python, bash scripting).
- Juniper platform configuration experience is ideal, SRX and EX series.
- Firewall configuration experience is advantageous, particularly with Fortigate, Palo Alto, Cisco ASA.
- Experience with Alcatel SR & ESS.
- Experience with using networking test tools such as Wireshark.
Required Skills:
- Strong knowledge of OSPF and BGP in an ISP environment.
- Proficient in packet capture and interpretation.
- Familiarity with Cloud products such as Azure / Amazon AWS.
- Experience working within a Managed Service Provider Environment.
- Minimum Basic experience with network automation/programming such as Ansible/Python.